When handed to an emergency room healthcare provider, the details in the “Get Help” script have the power to change the ER experience for someone whose crisis has left them unable to communicate. Being able to hand a treatment provider all of your medical and contact information when you can’t talk changes you from an “uncooperative patient” to someone who is working to the best of your ability with the healthcare professional.
Be Safe’s main navigation screen gives simple and direct access to all of the app’s features; the question pages in the decision tree are similarly clear and easy to use. The end result is a simple, and easily accessible, place to keep the information they need in case of a crisis, and provides an intuitive guide to appropriate services based on where users are at on a spectrum of "sorta could use some support" to "I am likely to harm myself or others."
As an app that provides critical support to youth, it was essential that Be Safe be widely accessible. We created a clean interface, with clear language, and colours that can be seen by individuals with colour blindness. We’re delighted to report that the Association of Registered Graphic Designers (RGD) concurred with our design choices, and recognized our work on Be Safe with a 2015 So(cial) Good Design Award.
The success of the London-specific version of Be Safe sparked interest among other service collaboratives across the province, who partnered with mindyourmind to develop their own community-specific mental health and addiction resources listings. The current version of the app includes provincial-level resources and community-specific resources in 13 partner regions across Ontario. These resource listings include the service name, a short description of the services offered, the phone number, hours of operation, and ages served.
The youth team member sums up the app quite succinctly:
“The Be Safe app addresses the needs of youth by putting their key personal information and their health care options literally in their hands.”
“I use the Be Safe smartphone app on a daily basis. I refer to my lists of medications in the app when visiting the pharmacy; I share the addresses of local service providers to friends in crisis, to advise them of their options.”
“When I’m not using the app for personal resource or to help a friend, I’m showing it off while gushing about the life changing experience of working with some of the most powerful minds in our community.”